Privacy policy

Last Updated: June 2026

Introduction

Welcome to Synchroserve (UK) Ltd (“we,” “our,” or “us”).

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

This policy is designed to comply with the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Who We Are

Synchroserve (UK) Ltd

Address: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP

Email: support@synchroserve.co.uk

Phone: 0141 428 5336

Website: www.synchroserve.co.uk

If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact us using the details above.

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Information We Collect

We may collect and process the following types of information:

Information You Provide

When you contact us through our website, request a quote, or enquire about our vending machine services, we may collect:

  • Name

  • Business name

  • Email address

  • Telephone number

  • Address

  • Any information included in your message

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Date and time of visits

  • Website usage statistics

This information helps us improve our website and services.

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How We Use Your Information

We use your information to:

  • Respond to enquiries and requests

  • Provide quotations and service information

  • Deliver and manage vending machine services

  • Improve our website and customer experience

  • Send important service updates

  • Comply with legal obligations

  • Prevent fraud and protect our business

We will only use your personal data where we have a lawful basis to do so.

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Lawful Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate business interests

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Cookies

Our website may use cookies to improve functionality and user experience.

Cookies help us:

  • Remember user preferences

  • Understand website traffic

  • Improve website performance

You can manage or disable cookies through your browser settings.

For more information, please see our Cookie Policy.

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Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Website hosting providers

  • IT support providers

  • Marketing service providers

  • Payment processors (where applicable)

  • Legal or regulatory authorities when required by law

All third parties are required to protect your information and process it in accordance with applicable data protection laws.

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Data Retention

We will only keep your personal information for as long as necessary to:

  • Provide our services

  • Meet legal and regulatory obligations

  • Resolve disputes

  • Enforce agreements

When your information is no longer required, it will be securely deleted or anonymised.

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Data Security

We take appropriate technical and organisational measures to protect your personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

While we strive to protect your information, no online transmission can be guaranteed to be completely secure.

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Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

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Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

Synchroserve (UK) Ltd

Email: support@synchroserve.co.uk

Phone: 0141 428 5336

Address: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP

You also have the right to lodge a complaint with the UK data protection regulator:

Information Commissioner’s Office (ICO)

By using ur website, you acknowledge that you have read and understood this Privacy Policy.